Customer Care
Your Privacy, Our Policy
We at Pappe are committed to protecting your privacy and take this responsibility seriously. This website is owned and operated by Pappe Pty Ltd, ABN (Australian Business Number) 17 160 496 999. We are committed to protecting your privacy and about how and when your personal information is controlled and used.
Security
Your personal information will be treated in a vigilant and secure manner and will only be used for the primary purpose for which it was collected. We will not sell, rent or use your personal information for purposes unconnected to the products and services we provide. The personal information we collect will include such things as your contact details and statistical data relating to your use of our website. Pappe does not store Credit/Debit Card information – these details are saved on our financial provider’s secured server.
We use personal information in order to better service customers and improve our products.
The option to create a personal account (My Account) will be available for customers who frequently purchase from Pappe. This information will be kept securely, for the convenience of the customer and any subsequent orders.
Any changes to the Pappe Privacy Policy will be displayed on this website.
Should you require to know what information has been collected please contact us. We also advise you to keep your information accurate and as up to date as possible. If you require your information to be destroyed, we will securely do so upon request.
If you have any questions or complaints about this Privacy Policy or the treatment of your personal information, please feel free to contact us by email to customercare@pappe.com.au.
Updates And Amendments
Pappe may update this Policy at any time without notice to you by posting a new version on this Website. You should check this page before placing an order to ensure you are familiar with any changes.
Our Standards:
Pappe is committed to providing exceptional quality garments with creativity and skill. To achieve this we employ our own quality assurance manager and test all of our products internally and also at an independent premium testing facility here in Australia.
Rigorous Testing includes:-
- Fabric stability and durability
- Shrinkage and spirality
- Pilling
- Rub fastness
- Colorfastness to washing
- Visual appearance after laundering
But this is all boring stuff really. The real test comes when we test our garments in the real world- with children.
If it can’t handle a pureed vegie explosion at dinner or a tree climb that ends up in the mud and then be thrown in the washing machine time and time again then its not Pappe.
The directors, management and staff are responsible for ensuring that the highest quality standards are maintained throughout the design and production processes. Whilst the process is long and meticulous it is an essential part of the Pappe recipe.
Best construction methods and practices for each garment are assessed, fabrics, trims and accessories are all tested to industry standards to ensure not only the best quality garments are created but also they are safe for the use on infants and young children. Pappe ensure high-risk areas such as studs, buttons, eyelets etc. are tested and documented continuously throughout the production process.
Pappe uses a military standard AQL 2.5 table when inspecting all products.
Pappe continually reviews and updates where necessary, the testing and inspecting procedures to stay abreast of changes to the global standards on safety requirements, manufacturing processes and systems.
All of our Vendors are audited to ensure that they meet all Ethical Industry Standard requirements and meet an Industry standard Code of Conduct to ensure no human or environmental risks are taken.
Pappe is committed to continually improve and maintain its high standards for safety and peace of mind for our customers. Our clothes are designed with love, and embrace the individuality of your child and the adventure of childhood.
Pappe. For young things.
