Pappe Exchanges & Returns
We hope that when you or the recipient of your gift receives their Pappe package you or they will be as much in love with the item(s) you have purchased as we are with them.
Christmas Shipping Schedule
In order to receive your item(s) before December 25th please make sure you order before these dates:
Rural Australia – order before the 7th of December or select express post shipping.
Metropolitan Australia – order before the 14th of December or select express post shipping.
Please note that we are not responsible for parcels ordered outside of this period not arriving on time.
Our fulfilment team will be taking a short holiday from December 23rd 2020 until January 4th 2021. Any orders made during this time will be fulfilled on their return.
Pappe want to wish you and your loved ones a safe and happy holiday season!
Exchanges
We do understand, however, that sometimes you need to exchange or return items to us. There are no returns or exchange for change of mind or sale items.
You can return all products ordered on the Pappe website within (fourteen) 14 working days from the delivery date so long as the item(s) are in their original packaging, with all labels and seals intact and with a copy of the original invoice. Please note that returns charges are to be paid by the customer.
Faulty or Damaged Items
Any item you believe is faulty or damaged; please contact us immediately at customercare@pappe.com.au. We will arrange for this item to be returned to us for assessment and if deemed to be faulty or damaged we will offer you a refund, replacement or exchange.
Pappe will send the replacement items to you free of charge. Please note that it is your responsibility to select the correct postage option, with tracking, for your return to us, as we do not take responsibility for parcels that do not arrive.
Items Received In Error
Any item(s) you receive that differs to what you ordered, please contact us immediately at customercare@pappe.com.au. We will arrange for this to be returned to us and for the correct item(s) to be sent to you.
Procedure For All Exchanges And Returns
Pappe products all have a Pappe label attached. DO NOT remove the label or any relevant seal from the purchased item(s) should you wish to return the purchased product(s). Should you decide to return any purchased items, Pappe will not accept any items returned that are without their relevant label, seal, packaging or that have been altered from their original status or that have been worn or damaged.
If you wish to return/exchange an item you simply need to return the goods to:
Web Returns, Pappe Pty Ltd, 57 Cromwell Street, Collingwood, Victoria, 3066.
The goods must then be returned within 14 (fourteen) working days from delivery date.
Once we have received your returned goods you will receive a confirmation email. Your exchange/refund will be then be processed.
Exchanges only: Any item(s) you request in exchange will be despatched to you within seven (7) days of receipt of your return. If the item(s) requested in exchange are not available or further payment is required, we will contact you. To ensure you receive your replacement items, we would suggest that you place a further order on line and ask for a refund on the items you are returning. This way you ensure that the item(s) you require are available.
If you have any further questions, please contact us by e-mail on customercare@pappe.com.au.
Frequently Asked Questions
Is Pappe a Secure Website?
Yes. All the information transmitted is secured using the official Internet properties. Pappe does not store Credit/Debit card information – these details are saved on our financial provider's secured server.
Where does Pappe deliver?
We deliver all over the world with few exceptions. We are able to ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes and/or import duties on orders delivered outside of Australia. We cannot identify international orders as a gift or lower the value of the order in order to bypass or reduce any customs fees, as this is illegal.
How can I contact Customer services?
You can contact Pappe customer services on the following email:
customercare@pappe.com.au
Do you have a gift service?
Pappe is a great place to buy a loved one or friend a gift and it is easy to do, enter your loved one’s or friend’s address in the delivery address area of the website. You can also add a personalized message, which will be attached to the package. All packages are carefully wrapped to our very high standards.
Guarantees/Warranties and Product Pricing
We, at Pappe, offer luxury, high-end quality products. We do not sell second hand, used or faulty products. A description of all products is shown on our website. The actual products may not exactly match the colour of the picture shown due to the nature of the Internet and the screen on which you are viewing the item. All prices are subject to change and a review of the price of each item will occur prior to sending the order. All garments and accessories will have our product labels and/or seals attached to them. Do not remove these from the products. If you choose to return any purchased item(s) for exchange or refund all labels and seals must be attached and all items must be in their original condition, unworn, unaltered and undamaged.
Refunds
Should a refund will be required, this will be credited to you via the same means as the original payment.
The refund will occur at the same currency exchange rate as that of the original purchase.
Updates and Amendments
Pappe may update this policy at any time without notice to you by posting a new version on this Website. You should check this page before placing an order to ensure you are familiar with any changes.
